Frequently asked questions

We have a wealth of experience under our belts and we know our customers have many questions when buying such a precious keepsake. We'll try to answer those questions for you below but if your specific inquiry is not addressed here don't hesitate to get in touch.



Fingerprint Range – prints can be made direct onto the piece if there is a jeweller in your area, or using our moulding kit. Your finished piece will capture both the shape and whorls of the fingerprint. 

Tender Touch Range – this range is made from an ink print of the fingerprint. A portion of the print is enlarges and a stamp is made that is used to texture the whole piece.

Hand and Footprint ranges – prints are taken using a special inkless print kit. The print is miniaturised and a stamp created to stamp onto the piece of jewellery.

Love Letters – we can use drawings, signatures or short messages written by your loved one to create a truly unique keepsake.

If you know which range you would like to order from, order the appropriate related kit.

- Memory Treasures Fingerprint Kit for our fingerprint range

- Memory Treasures Inkless Print Kit for our hand or footprint range

- Memory Treasures Ink Print Kit for our Tender Touch Range

If you are unsure which range you would like, we recommend ordering one of each kit.

Each kit has enough materials to take more than one print, so if you don’t get it right the first time, you can try again.

Your loved ones prints can be used to make pendants, charms, cufflinks or key rings. We have many different options and styles available and these can be discussed in detail with one of our jewellers. All of our jewellery is bespoke and hand-crafted and engraved to create a truly unique keepsake. Please contact us and we will put you in touch with your local jeweller.

Our kits have been specifically designed to capture as much detail as possible. All of our jewellers are specialists in keepsake jewellery and will do everything they can to ensure that your jewellery shows detail. For fingerprints we make a nice deep impression, so even if the whorls are not very clear because of age or other factors, the indentation is still clearly a fingerprint. For hands and footprints the print will always show the unique shape of your loved ones hand or foot.

Yes, it is usually possible to use a print that you already have. We would need to receive either a good black and white copy of the print or a high resolution scanned image by email. We do not recommend that the original is posted to us, as it would be far too precious to lose.

Yes you can. If you contact the jeweller who made your jewellery they will be happy to discuss any further requirements. All fingerprint moulds and hand and footprints will be kept for 5 years.

No – our print kits can be used to print all ages. We recommend using our hand and footprint kits for young babies and their fingerprints may not be fully formed yet.

Usually no. Smallprint jewellers are very skilful and can position prints so that you can accommodate most first names. An age or special date can also be engraved on the back and on our key rings there is room for a short message. There is no extra charge for engraving your piece.

Yes. Each printed item we make for you is made from sterling silver. All of our chains, bracelet and keyring attachments are also made from sterling silver.

All of our jewellery is handcrafted and hand finished and will usually take approximately 4 weeks from when we receive your prints. If you have a specific date that you need your jewellery for please contact your local jeweller who will do everything they can to meet your request.

Jewellery Care

All silver tarnishes naturally. The most common causes of tarnishing are wool, food (eggs, onions, mayonnaise), and certain paints. Silver will also tarnish much more quickly in humid environments.

Silver should be kept dry, so remove all silver jewellery before showering or cleaning. Be particularly careful of chlorine, which at high temperatures, can permanently damage or discolour your silver jewellery. When you are not wearing your jewellery, store wrapped in acid-free tissue.

You can remove light tarnish using the polishing cloth your received with your piece of jewellery. If your piece becomes more tarnished, polish with silver polish. Chains can be cleaned by using a silver dip available at most hardware stores. It takes seconds and they will come out sparkly and new. Do not dip the printed piece as this will remove the antiquing from the print and the engraving.

Yes our pieces are now made of sterling silver.

If you are not wearing your jewellery for a while or if you wish to keep it as a keepsake for when your child is older, simply keep it wrapped in some acid-free tissue.

Silver is a relatively soft metal, so items such as keyrings and bracelet charms will gradually become dented and worn as they are bashed against hard surfaces. We do not recommend wearing charm bracelets every day. Pendants can be worn every day as they do not come into contact with hard surfaces.

Customer Care

Smallprint's ethos is to provide the best possible service to each and every one of our customers. Quality and professionalism is our goal, but the family nature of our products and our business means we aim to provide a friendly service too.

If you want to speak to someone about your order, contact the jeweller who made your piece in the first instance. If you would like to speak to Customer Services, call 0117 924 1439.